Clients arriving by car can visit Genesis Imaging using commonly used routes in Fulham (including via the Clean Air Neighbourhood)

+44 020 7384 6200

Privacy Policy and Cookie Policy for Website


This is our privacy policy. It tells you how we collect and process data received from you on our site. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

If you have any comments on this privacy policy, please email them to

2.Who We Are

Here are the details that the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, known as General Data Protection Regulation (GDPR) says we have to give you as a ‘data controller’:

  • Our site address is
  • Our company name is Genesis Imaging Limited
  • Our registered address is Unit 1, Hurlingham Business Park, Sulivan Road, London SW6 3DU
  • Our Data Protection Officer is Yoon Lee and he can be contacted at

3.What we may collect

We may collect and process the following data about you:

  • Information you put into forms or surveys on our site at any time
  • A record of any correspondence between us
  • Details of transactions you carry out through our site
  • Details of your visits to our site and the resources you use
  • Information about your computer (e.g. your IP address, browser, operating system, etc.) for system administration

Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

  1. a) you have given consent to the processing of your personal data for one or more specific purposes;
  2. b) processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
  3. c) processing is necessary for compliance with a legal obligation to which we are subject;
  4. d) processing is necessary to protect the vital interests of you or of another natural person;
  5. e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
  6. f) processing is necessary for the purposes of the legitimate interests pursued by us or by a third party such as our credit card payment processing, except where such interests               are overridden by the fundamental rights and freedoms of the data subject which         require protection of personal data, in particular where the data subject is a child.

All Cookies used by and on our website are used in accordance with current English and EU Cookie Law.

The site uses cookies or similar technology to collect information about your access to the site. Cookies are pieces of information that include a unique reference code that a website transfers to your device to store and sometimes track information about you.

A few of the cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the site and will last for longer.

4. Cookie Policy for Genesis Imaging UK

At Genesis Imaging UK, we are committed to protecting the privacy of our users and providing a safe and secure online experience. This Cookie Policy is designed to inform you how we use cookies on our website, (the “Site”) and how you can manage your cookie preferences.

What are cookies?

Cookies are small text files placed on your device when you visit a website. Websites use them to remember your preferences, improve user experience, and track your website behaviour. Cookies can also be used to personalise your experience on a website.

We use the following types of cookies on our Site:

  1. Essential Cookies: These cookies are necessary for the proper functioning of our Site. They enable you to navigate our Site and use its features.
  2. Analytical/Performance Cookies: These cookies help us improve our Site’s performance and usability. They allow us to collect information about how visitors use our Site, such as which pages they visit most often and if they receive error messages.
  3. Functional Cookies: These cookies allow our Site to remember your preferences, such as your language or region, and provide enhanced functionality.
  4. Ads or Personalisation: These cookies are used for ads personalisation. These optimize relevant ads based on user preferences.

This policy outlines two types of cookies – “session cookies” and “persistent cookies.” Session cookies are short-term and will automatically disappear from your computer or device when you shut down your browser. On the other hand, persistent cookies remain until their expiration date or until you choose to delete them manually. It is essential to note that if you decide to block or delete any cookies or similar technologies used on our website, it may impact the functionality of the site, or it may not work at all.

Types of cookies we use:

  1. amp_6546a2 – This is a first-party cookie used by the Accelerated Mobile Pages (AMP) framework to deliver web pages quickly on mobile devices.
  2. wordpress_test_cookie – This is a first-party cookie used to check if your browser is set to allow or reject cookies.
  3. _gid – This is a third-party cookie used by Google Analytics to distinguish users and analyse website traffic.
  4. _ga – This is a third-party cookie used by Google Analytics to distinguish users and analyse website traffic.
  5. wp-settings-time-5 – This is a first-party cookie used by WordPress to customise your view of the admin interface.
  6. wp-settings-5 – This is a first-party cookie used by WordPress to customise your view of the admin interface.
  7. _gat_UA-34922355-1 – This is a third-party cookie used by Google Analytics to throttle the request rate and analyse website traffic.
  8. __stripe_mid – This is a third-party cookie used by Stripe to provide fraud prevention and detection services.
  9. __zlcmid – This is a third-party cookie used by Zopim Live Chat to remember user preferences and to provide chat functionality.
  10. wordpress_logged_in_8fe1ab7a153da2e42a70b1745149beb9 – This is a first-party cookie used by WordPress to indicate when you are logged in and who you are to display content.
  11. cookies-accepted – This is a first-party cookie used to remember if you have accepted the use of cookies on our website.
  12. wordpress_sec_8fe1ab7a153da2e42a70b1745149beb9 – This is a first-party cookie used by WordPress to store your authentication details for security purposes.

You can read more about how Google will use their personal data when they give consent on your site by reading Google’s Privacy & Terms site.

How to manage your cookie preferences?

To refuse cookies, you can modify your internet browser’s settings by accessing the “Settings” menu. Another option is to visit Google Analytics’ currently available opt-outs for the web. However, please note that if you disable cookies, some features of our Site may not function properly.

If you have any questions about this policy or our use of cookies, please get in touch with Gabrielle Brooks on

5.How we use what we collect

We use information about you to:

  • Present site content effectively to you.
  • Provide information, products and services that you request, or (with your consent) which we think may interest you.
  • Carry out our contracts with you.
  • Allow you to use our interactive services if you want to.
  • Tell you our charges.
  • Tell you about other goods and services that might interest you.

If you are already our customer, we will only contact you electronically about things similar to what was previously sold to you.

If you are a new customer, you will only be contacted if you agree to it.

In addition, if you don’t want us to use your personal data for any of the other reasons set out in this section in 5, you can let us know at any time by contacting us at, and we will delete your data from our systems. However, you acknowledge this will limit our ability to provide the best possible products and services to you.

In some cases, the collection of personal data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you if you don’t provide your personal data in these cases.

6.Where we store your data

We may transfer your collected data to storage outside the European Economic Area (EEA). It may be processed outside the EEA to fulfil your order and deal with payment.

By giving us your personal data, you agree to this arrangement. We will do what we reasonably can to keep your data secure.

Payment will be encrypted. If we give you a password, you must keep it confidential. Please don’t share it. Although we try to provide protection, we cannot guarantee complete security for your data, and you take the risk that any sending of that data turns out to be not secure despite our efforts.

We only keep your personal data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an [annual] review to ascertain whether we need to keep your personal data. Your personal data will be deleted if we no longer need it.

7.Disclosing your information

We are allowed to disclose your information in the following cases:

  • If we want to sell our business, or our company, we can disclose it to the potential buyer.
  • We can disclose it to other businesses in our group.
  • We can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights.
  • We can exchange information with others to protect against fraud or credit risks.

We may contract with third parties to supply services to you on our behalf. These may include payment processing, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. These are the third parties that have access to your information:

Barclays Bank PLC- Barclaycard Merchant Service

Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under GDPR and the law.

8.Your rights

You can ask us not to use your data for marketing. You can do this by ticking the relevant boxes on our forms, or by contacting us at any time at

Under the GDPR, you have the right to:

  • request access to, deletion of or correction of, your personal data held by us at no cost to you;
  • request that your personal data be transferred to another person (data portability);
  • be informed of what data processing is taking place;
  • restrict processing;
  • to object to processing of your personal data; and
  • complain to a supervisory authority.

To enforce any of the foregoing rights or if you have any other questions about our site or this Privacy Policy, please contact us at

9.Links to other sites

Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our site. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.


If we change our Privacy Policy, we will post the changes on this page. If we decide to, we may also email you.

11.Dispute Resolution

11.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.

11.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.

11.3 If the parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.

11.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the parties or by LawBite in accordance with their mediation procedure), the parties will meet with the mediator to agree the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.

11.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the parties in any further proceedings.

11.6 If the parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both parties, shall be final and binding on them.

11.7 If the parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.

11.8 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.